Agent Password Reset/Unlock Procedure - FOR SLA & IT

  1. Confirm Agents Identity using DUO Push.
  2. Here's how to send a Duo Push :

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  3. Click Send Duo Push

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  4. Once Agents hits approve on there device similar to vpn signin you will see this.

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  5. Now you can proceed with resetting the password in AD.

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  6. Password reset should follow these rules have to be 
    1. Min Length 14 characters.
    2. One Uppercase and one Lowercase
    3. At least 4 Numbers.
    4. one Special character "!@#$%^&*"

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  7. If for some reasons agents are unable to verify there identity, verify there address and employee ID, before proceeding to reset the password.
Revision #6
Created 27 October 2023 18:00:33 by Damanpreet Singh
Updated 24 November 2023 16:55:29 by Damanpreet Singh