Five9 Icon missing - For Agents

1. Five9 is missing from waffle

2. Use this link to got to Dashboard page where Five9 is always available if cogeco account is logged in : https://workspace.google.com/dashboard

3. If five9 is still not available here you should be automatically redirected to login to your Cogeco account.

• use firstname.lastname@cogeco.com

• click next > put in your password > click next > enter the 2FA code. 

• you will be directed back to the dashboard page where all the cogeco apps are available including Five9.