Skip to main content

Agent Password Reset/Unlock Procedure

  1. Confirm Agents Identity using DUO Push.
  2. Here's how to send a Duo Push :

    image.png

  3. Click Send Duo Push

    image.png

  4. Once Agents hits approve on there device similar to vpn signin you will see this.

    image.png

  5. Now you can proceed with resetting the password in AD.

    image.png

Back to top