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DIT Outage Policy

IT Public Docs-Booklet

Recently Updated Pages

Onedrive Setup and Bookmark backup/restoring

Onedrive Setup - for both old and new PC. 1. Click the start menu at bottom left, or press the W...

Connecting to new FortiClient VPN

Look for a Blue Shield with ✔️ on bottom right of your pc. Double clicking on it will br...

Chrome Sync Guide

1. Go to Settings (three dots/kebab menu) 2a. If Sync is not setup it should show as belo...

Staff Outage Policy

This policy outlines the types of outages our staff may encounter and the measures you should t...

D5 Screen Recording Issue

Checklist to ensure D5 Screen capture works. D5 Icon at bottom right of the screen. ...

500 Compass Error- For Agents

One of the common errors the regular compass user sees is "HTTP Error 500" 1. Here's how you f...

Unable to Install Five9 - For Agents

Five9 asking for install and unable to install it. Follow these steps to fix the issue. ...

Compass Logins not working - For Agents

Login Authentication error may occur if Cogeco password has expired or incorrect. Use ...

Five9 Icon missing - For Agents

1. Five9 is missing from waffle 2. Use this link to got to Dashboard page where Five9 is alway...

No sound from customer in Five9 -For Agents

Check configuration is correct when going in Five9 to access the same setting when you are o...

Recent Activity

Johnathan Wildfong updated page Onedrive Setup and Bookmark backup/restoring
1 month ago

Johnathan Wildfong deleted page
1 month ago

Johnathan Wildfong deleted page
1 month ago

Johnathan Wildfong created page Onedrive Setup and Bookmark backup/restoring
1 month ago

Damanpreet Singh updated page Connecting to new FortiClient VPN
1 year ago

Damanpreet Singh created page Connecting to new FortiClient VPN
1 year ago

Johnathan Wildfong updated page Chrome Sync Guide
1 year ago

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DIT Outage Policy

Created 1 year ago

Updated 1 year ago

IT Public Docs-Booklet

Created 1 year ago

Updated 1 year ago

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