Recently Updated Pages
Onedrive Setup and Bookmark backup/restoring
Onedrive Setup - for both old and new PC. 1. Click the start menu at bottom left, or press the W...
Connecting to new FortiClient VPN
Look for a Blue Shield with ✔️ on bottom right of your pc. Double clicking on it will br...
Chrome Sync Guide
1. Go to Settings (three dots/kebab menu) 2a. If Sync is not setup it should show as belo...
Staff Outage Policy
This policy outlines the types of outages our staff may encounter and the measures you should t...
D5 Screen Recording Issue
Checklist to ensure D5 Screen capture works. D5 Icon at bottom right of the screen. ...
500 Compass Error- For Agents
One of the common errors the regular compass user sees is "HTTP Error 500" 1. Here's how you f...
Unable to Install Five9 - For Agents
Five9 asking for install and unable to install it. Follow these steps to fix the issue. ...
Compass Logins not working - For Agents
Login Authentication error may occur if Cogeco password has expired or incorrect. Use ...
Five9 Icon missing - For Agents
1. Five9 is missing from waffle 2. Use this link to got to Dashboard page where Five9 is alway...
No sound from customer in Five9 -For Agents
Check configuration is correct when going in Five9 to access the same setting when you are o...
Agent Password Reset/Unlock Procedure - FOR SLA & IT
Confirm Agents Identity using DUO Push. Here's how to send a Duo Push : Click Send Duo Pu...